Chilled Products
Because Jaquel products are perishable chilled items, returns are generally not accepted once products have been delivered or collected in good condition.
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Refund Policy
Last updated: August 5, 2026
Damaged Or Incorrect Orders
If an item arrives damaged, incorrect or unsafe to consume, contact Jaquel as soon as possible with your order details and clear photos so the team can review the issue.
Refund Decisions
Approved refunds, replacements or credits are handled case by case after Jaquel reviews the order, delivery condition and timing of the complaint.
Wholesale Orders
Wholesale pack orders should be checked immediately at delivery or pickup. Any quantity or product issues should be reported the same day.